Refund Policy Billings Hardware is happy to accept your return merchandise with your original receipt of purchase, or exchange the item for you. Your refund will be made in the original form of payment. Understand that we cannot refund cash on purchases made with credit, or debit cards. Please have those cards available at time of refund. If you are not able to provide a receipt, we are willing to create a Gift Card for the amount of the purchase as long as we can verify that we both carry and have sold the item. All returns without a receipt require management approval. Managers reserve the right to refuse returns for suspicious activities.